Aliya Moldagulova International Airport
8 (7132) 730-109
8 (7132) 730-073
8 (7132) 730-001Hotline
24-hour help desk
  • Kz
  • Ru
  • En
RK, Aktobe city,
Bokenbai batyr st. 44
Airport
  • About the Company
  • Management
  • Technical data
For airlines and business partners
  • Standard contracts
  • Rates
  • The use of a CIP/VIP lounge
  • For advertisers
  • Bank details
Passengers
  • Check-in of passengers
  • Customs control
  • Border control
  • CIP/VIP Lounge Services
  • Veterinary control
  • Luggage
  • For passengers with limited availability (PRM)
Flights
  • On-line flight scoreboard
  • Destinations and airlines
Commercial opportunities
  • Rent
  • Advertising
  • Advertisement
Procurement
  • Purchases of «Aliya Moldagulova International Airport» JSC
  • Annual plan of «Aliya Moldagulova International Airport» JSC
Information
  • Reporting and disclosure
  • News
  • Procedure for obtaining permits for construction and other activities
  • Job openings
Contacts
    Aliya Moldagulova International Airport
    Airport
    • About the Company
    • Management
    • Technical data
    For airlines and business partners
    • Standard contracts
    • Rates
    • The use of a CIP/VIP lounge
    • For advertisers
    • Bank details
    Passengers
    • Check-in of passengers
    • Customs control
    • Border control
    • CIP/VIP Lounge Services
    • Veterinary control
    • Luggage
    • For passengers with limited availability (PRM)
    Flights
    • On-line flight scoreboard
    • Destinations and airlines
    Commercial opportunities
    • Rent
    • Advertising
    • Advertisement
    Procurement
    • Purchases of «Aliya Moldagulova International Airport» JSC
    • Annual plan of «Aliya Moldagulova International Airport» JSC
    Information
    • Reporting and disclosure
    • News
    • Procedure for obtaining permits for construction and other activities
    • Job openings
    Contacts
      • Kz
      • Ru
      • En
      Aliya Moldagulova International Airport
      Телефоны
      8 (7132) 730-109
      8 (7132) 730-073
      8 (7132) 730-001Hotline
      • Airport
        • Назад
        • Airport
        • About the Company
        • Management
        • Technical data
      • For airlines and business partners
        • Назад
        • For airlines and business partners
        • Standard contracts
        • Rates
        • The use of a CIP/VIP lounge
        • For advertisers
        • Bank details
      • Passengers
        • Назад
        • Passengers
        • Check-in of passengers
        • Customs control
        • Border control
        • CIP/VIP Lounge Services
        • Veterinary control
        • Luggage
        • For passengers with limited availability (PRM)
      • Flights
        • Назад
        • Flights
        • On-line flight scoreboard
        • Destinations and airlines
      • Commercial opportunities
        • Назад
        • Commercial opportunities
        • Rent
        • Advertising
        • Advertisement
      • Procurement
        • Назад
        • Procurement
        • Purchases of «Aliya Moldagulova International Airport» JSC
        • Annual plan of «Aliya Moldagulova International Airport» JSC
      • Information
        • Назад
        • Information
        • Reporting and disclosure
        • News
        • Procedure for obtaining permits for construction and other activities
        • Job openings
      • Contacts
      • Kz
      • Ru
      • En
      • 8 (7132) 730-109
        • Назад
        • Телефоны
        • 8 (7132) 730-109
        • 8 (7132) 730-073
        • 8 (7132) 730-001Hotline
        • Заказать звонок
      RK, Aktobe city,
      Bokenbai batyr st. 44
      info@akx.kz
      • For passengers
      • Luggage

      Luggage

      Service for arriving passengers

      Passenger service in the event of a claim for improper air transportation of baggage

      The fact of improper air transportation of baggage, which serves as the basis for filing a claim by the passenger, is certified by the PIR act. The report is drawn up directly at the fault detection airport or at the arrival airport.

      The grounds for drawing up a PIR report are:

      1. inconsistency of the name of baggage, weight or number of pieces of baggage specified in the documents;
      2. lack of baggage contents;
      3. damage (damage) to baggage;
      4. detection of undocumented baggage;
      5. loss of baggage.

      The PIR act is drawn up and signed:

      1. airline representative – the person responsible for the checked baggage;
      2. authorized agent – a person certifying the fact stated in the act;
      3. the recipient of the baggage (interested person)

      The additional number of persons involved in drawing up the act depends on the nature of the improper air transportation of baggage. After drawing up the PIR report, the representative of the airline sends a message with the data specified in the report to the authorized complaint agent at the airline's base airport, conducts a search, finds out the fact and the reasons.

      When you arrive with Luggage or shortage it by the number of seats authorised agent accepts passenger the claim statement, is the act of the PIR in three copies, which specifies the number, date of flight, route, aircraft, numbers of baggage tags and Luggage description.

      • Check-in of passengers
      • Customs control
      • Border control
      • CIP/VIP Lounge Services
      • Veterinary control
      • Luggage
      • For passengers with limited availability (PRM)
      Company
      About the Company
      Management
      Technical data
      Airlines and business partners
      Standard contracts
      Rates
      The use of a CIP/VIP lounge
      For advertisers
      Bank details
      For passengers
      Check-in of passengers
      Customs control
      Border control
      CIP/VIP Lounge Services
      Veterinary control
      Luggage
      For passengers with limited availability (PRM)
      Flights
      On-line flight scoreboard
      Destinations and airlines
      Our contacts

      8 (7132) 730-109
      8 (7132) 730-073
      8 (7132) 730-001Hotline
      24-hour help desk
      RK, Aktobe city,
      Bokenbai batyr st. 44
      info@akx.kz
      © 2023 All rights reserved.
      Разработка сайта Логотип компании SITER.KZ SITER.KZ